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Frequently Asked Questions

Is Drive By My Party insured?

Yes! We are insured with an "A" rated insurance company. We are happy to provide proof of insurance upon request.

What if there's inclement weather on the day of my party?

Inflatables cannot be used in the rain or if winds are in excess of 15mph. For safety reasons, we do not deliver when it is raining or if there are high winds. If your inflatable needs to be cancelled due to inclement weather, we will issue a full refund. If there is a possibility for inclement weather, we will call the day before your event to discuss the weather conditions and give you the option to cancel or reschedule your reservation. If the inflatable is delivered and the weather later turns inclement, no refund will be issued.

What’s the total duration of the rental?

You can keep most rentals for any 1-6 hrs. Some restrictions apply to units. 

What are the safety rules for the inflatables? 

1. There must be adult supervision at all times that children are in or around the inflatable.

2. Keep the number of children in the inflatable at or below the number indicated on the Safety Rules. Please group children by age, size or height. 
3. No shoes, eyeglasses, jewelry, toys or objects of any kind.
4. No food, drinks, gum, candy, confetti or silly string in the inflatable. These items can cause permanent damage to the unit.
5. No wrestling, tumbling or flipping. Serious back, neck or knee injuries can occur.
6. No climbing on the netting or walls of the inflatable or pulling the inflatable down.
7. No pets allowed in or around the inflatable.
8. No water or fire near the inflatable.
9. Do not move the inflatable from the set-up location.
10. Do not allow kids to play behind the inflatable or around the blower.

The lessee is responsible for supervising the safety and conduct of all participants in and around the inflatable at all times. Safety of all participants is the responsibility of the lessee and the person supervising. Safety rules need to be read and understood by all people supervising. Participants should not, at any time, be allowed to do anything that is prohibited by the safety rules. Disregarding the safety rules may result in physical injuries to participants.

Do you require a deposit to secure the reservation?

 Yes. We require a 50% non refundable deposit.

Is Drive By My Party insured?

Yes! We are insured with an "A" rated insurance company. We are happy to provide proof of insurance upon request.

Do you charge for delivery?

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What are the Safety Rules for the inflatables?

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Do you require a deposit?

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What payment methods do you take?

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What time will my party rental equipment be delivered and picked up?

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Must I be present for the delivery?

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How much space is needed for the Jumpers ?

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What type of surface area do I need?

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What type of power is required for the jumper ?

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What should I do if the blower sops?

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What if there is inclement weather on the day of my party?

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What should we do if it rains or if there are high winds or gusts over 15mph?

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What if I need to cancel my reservation?

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Do item prices include tax and delivery fees?

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How fast can I get the quote?

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If the customer picked up the items, who will be taking the equipment - post-event?

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Do you deliver during weekends and holidays?

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What days are you available for pick up?

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Can I do the same day pick up?

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If I need to rent past 7 pm can i drop off the tables myself? Or does it have to be the pickup for the extra $45/ hr?

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Do you offer overnight rentals?

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Do I need to rent a generator along with the jumper?

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Do I order through email or chat?

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Do I need to purchase an additional insured certificate if I’m having a party at a park or Forest preserve?

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Do you deliver to other cities? (Optional)

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Do we keep the blower plugged in the whole time?

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Do Parks have electricity?

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Can we see a copy of your contract and safety rules?

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Am I responsible for the unit if it gets a tear or is damaged?

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Still Have Questions?